FAQ

We send globally! Contact our support team or see at checkout to confirm delivery to your area.

Shipping typically takes 2-5 business days internationally with UPS, depending on your location and customs processing. UK deliveries are usually 1-2 days.

Shipping costs vary by destination and order size, starting at £14-£25 for international orders. See exact rates at checkout.

International shipments are handled exclusively by UPS for rapid and dependable delivery. Orders within the UK are managed by Royal Mail.

Yes! Once your order ships, you’ll receive a tracking number via email. Use it on the UPS or Royal Mail website to monitor your package.

If you’re not home, your order may go to a local post office or UPS facility. Check your tracking info and bring ID to collect it.

Customers are always responsible for duties and taxes within their country. It is recommended to research your local rules and regulations for a more accurate estimate of these costs.

If your order hasn’t arrived within the expected time, check your tracking number. If it’s still missing, email us at support@thepodgod.shop, and we’ll investigate with the courier

We regret any inconvenience caused. Kindly contact us with a photo or video of the issue, and we'll arrange a replacement or store credit for the impacted items.

If something’s missing, let us know within 14 days of delivery. We’ll add store credit to your account for the missing items.

You can change or cancel before it ships, email us ASAP at support@thepodgod.shop. Once dispatched, you’ll need to return it for a refund.

Unopened items can be returned within 30 days for a refund or store credit. Defective items can be returned anytime with proof, contact our support team to arrange.

Email us at support@thepodgod.shop for a return address. Ship it back with tracking, and we’ll process your refund or credit once received.

Refunds can take 3-5 business days to process after we receive your return. You’ll get an email confirmation when it’s done.

Store credit is a balance added to your account for future purchases. It applies automatically at checkout when you log in with your email.

We accept most major credit/debit cards. If you are having any issues, please contact our support team.

This could be due to a bank restriction or input error. Double-check your details and try again, or contact us for assistance.

We charge in British Pounds (GBP). Your bank will convert this to your local currency at the current exchange rate (please note some banks add extra fees for currency conversion)

Yes! After your order ships, email us with your order number, and we’ll send an invoice

Absolutely! All our JUUL, ZYN, and other products are 100% authentic, sourced from trusted suppliers.

JUUL 2 offers better battery life and more flavour options and is the new big brother to the older JUUL 1. Note: JUUL 2 pods don’t fit JUUL 1 devices.

A typical JUUL pod lasts about 200 puffs or 1-2 days for moderate use, depending on your vaping habits.

We offer various strengths (e.g., 2% for JUUL pods). Check product descriptions for specifics, or ask us if you’re unsure

Customs fees vary by country and aren’t included in our prices. Check your local regulations to estimate additional costs.

Customs delays can happen. Monitor your tracking; if it’s stuck over a week, contact us, and we’ll work with UPS to help.

Email us at support@thepodgod.shop or call +44 (0) 7462054748. We’re here to assist you!

We aim to respond to emails within 24-48 hours, Monday to Friday. Phone support is available 9 AM-5 PM GMT.

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